PAYMENT METHODS
What payment methods can I use to make my purchase? We offer you several convenient and secure payment methods that guarantee your confidentiality: credit card (Visa and Mastercard) and PayPal, in this case with a surcharge charged by PayPal to us, will be reflected on the checkout page. Do you need another payment method? Contact us and we will find a way to meet your needs. The prices on the page include VAT. Is it safe to use my credit card on the web? Yes, the data is transmitted in SSL encrypted form. Only CES (Secure Electronic Commerce) transactions will be accepted for payment with Visa and Mastercard. After verifying that the card is attached to the CES system, the system will contact the bank that issued it for the buyer to authorize the purchase. When the bank confirms the authenticity, the card will be charged. Otherwise, the order will be canceled. For what reasons can my credit card be declined? Your credit card may be declined for the following reasons:
- Some of the data you have entered may not be correct. Check that you have filled in all the required fields correctly.
- The card may be expired. Check that it does not exceed the validity date.
- You may have reached your card limit. Check with your bank if you've exceeded your limit for making purchases.
If after performing all these checks you are unable to complete your purchase, contact your bank to solve the problem. Can I order Tax Free? No, it is not possible, since the Tax Free only applies to products purchased in physical stores and that are transported by oneself. Can I cancel my order? You can cancel your order as long as we have not shipped. To do this, send an email to clientes@flamencaycomplementos.com indicating in the subject "cancellation order nº XX" and we will contact you as soon as possible to confirm if your package has already left our warehouses. What payment methods are available? We have payment by credit card, bank transfer (or deposit account), cash payment (the latter only in our physical store). IMPORTANT: if they exist, the transfer commission costs must be paid by the client at origin. Transfer: As soon as we receive notification of the transfer, we will place the order. Please do not forget to indicate your name and order number when making the transfer. Data for bank transfer: FLAMENCO AND COMPLEMENTS account number ES6301821294160201047545. I have placed an order with payment method by bank transfer, how many days do I have to make the payment? We usually give a logical period of 15-20 days to receive the transfer. After this period, if we do not receive news from the customer the order will be canceled. The payment of purchases will be made by bank transfer (only transactions in Euro currency will be accepted, from countries of the European Union) Virtual POS, payment by credit card Visa, Mastercard American Express and DinersClub If you require an invoice, you can request it by sending an email to clientes@flamencaycomplementos.com during the order processing process. You must also communicate the tax data of the company so that the invoice can be sent. I have made the payment by bank transfer and I want to send the receipt to speed up the process. Where can I send it? Sorry the proof of transfer lacks legal validity so we can not accept it as proof of payment to proceed with your order. If your order is very urgent, please make a deposit directly into the account, a payment by credit card whose receipt and verification can be immediate. I have placed an order paying by credit card, but I do not know if the payment has been completed correctly, how can I know? You can view the status of your payment and order at any time in your user account.
